Risk knowledge modeling for offer definition in customer-supplier relationships in Engineer-To-Order situations
نویسندگان
چکیده
This work deals with the customer-supplier relationship and concerns offer definition in Engineer-To-Order situations (ETO), by adopting supplier point of view. In such cases, when relies simply on key design choices without a detailed design, there is specific risk (ETO-specific risk) that customer expectations cannot be fulfilled. kind addition to conventional risks (non ETO-specific involved any delivery process (machine break down, resource not available, scrapped part…). order minimize being able complete as accepted contracted customer, knowledge-based system can used assist engineering. Consequently, this article proposes two interrelated knowledge modeling contributions. Firstly, model which, implemented supports characterization treatment using re-use techniques, proposed discussed. Secondly, typologies for characterizations treatments (both ETO non-ETO situations) support knowledge, identification are also These contributions innovative groundbreaking terms both academics applications: they provide formal structure first list taken into account non situations. After an introduction presents research gap, our objectives analysis related works, described sections respect ISO31000 recommendations. The section covers evaluation while second treatments.
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ژورنال
عنوان ژورنال: Computers in Industry
سال: 2022
ISSN: ['1872-6194', '0166-3615']
DOI: https://doi.org/10.1016/j.compind.2022.103608